The growth in new ways of conducting business, shrinking margins, the need for focusing on core-competencies and near shore options have dramatically changed the dynamics of the Insurance industry.

Multi–faceted Web technology has and will intensely alter the way Insurance delivery mechanisms work in today's environment. While cost repression has captured the focus of the industry, less emphasis has been placed on the distribution system. The current Insurance distribution mechanism is inefficient and can cause operational problems like redundant data entry or multiple data entry points, multiple paper handling steps by multiple parties, reiterative faxes, mailings and call backs. This could result in inaccurate case installation, high administrative costs, lost business, poor customer service to brokers and ultimately customers.

M & R technology solution facilitates flawless enterprise management in both life and non-life insurance business processes such as claims handling, lead management, new business, and customer service. M & R’s domain expertise in insurance is time tested and has set new standards for enterprise software solutions.

M & R Business Domain
M & R delivers several key benefits for its Insurance clients. By combining multi-channel claims intake and business process automation with case management, document management and CRM components, M & R reduces the time and money spent on processing claims, giving Insurance carriers the ability to reduce claims leakage and detect claims fraud, while at the same time optimizing their sales and services processes.

These solutions enable Brokers and Insurers to effectively acquire service and build customer relationships, improve service levels and reduce operating costs, while in the back office they provide for rapid product development and maintenance capacity.

Process Expertise
M & R solutions provide seamless integration with all functional points ranging from field activities to business process connectors for back-end processing, caters to IS development and help insurance companies and service providers leverage existing investments in legacy systems.

Key areas of expertise: